Resume

Resume

Iago Boson

Brasília, Federal District, Brazil • +55 61 99996-0874 •
iagooboson@gmail.com
linkedin.com/in/iagoboson

Summary

As a Data Analysis Specialist in the Customer Support department of Binance, I leverage data insights to optimize staffing and forecast demand. I enhance operational efficiency and drive KPIs through custom reports and SQL queries.

Work Experience

Data/WFM Analysis Specialist, BINANCE

Apr 2023 – Present

  • Analyze workforce data for optimal staffing.
  • Forecast and plan staffing needs.
  • Manage schedules in real-time.
  • Align workforce strategies with company goals.
  • Improve productivity processes and balance business needs with employee well-being.

Longtail Business Developer, BNB Chain

Oct 2022 – Apr 2023

  • Supported longtail projects by driving engagement in BNB Chain initiatives.
  • Prospected new opportunities and ensured project success through effective communication and relationship management.

Security CS Team Leader, BINANCE

Jan 2022 – Sep 2022

  • Led a multicultural customer support security team.
  • Oversaw operations and incident responses.
  • Developed strategies, trained team members, and ensured compliance.

Customer Support Representative, BINANCE

Apr 2021 – Dec 2021

  • Provided global support in English and Portuguese.
  • Specialized in account security, fraud prevention, and mitigating potential threats.

Co-founder, Beeprinted

Mar 2016 – Jul 2020

  • Co-founded a 3D printing startup.
  • Led business development efforts and managed client relationships.
  • Oversaw daily operations.

Results Analysis Intern, Ambev

Aug 2016 – Dec 2017

  • Analyzed the performance of sales teams.
  • Forecasted sales volumes and monitored pricing.

Education

Marketing degree, UniCEUB

2020-2023

Coursework included Consumer Behavior, Market Research, and Marketing Analytics.

Mechatronics Engineering degree (incomplete), University of Brasilia

2011-2018

Coursework included Probability and Statistics, Linear Algebra, Calculus, Computing, Data Structures, Computational Logic, and Algorithms.

Additional Information

  • Technical Skills: SQL, Tableau, Excel, Python
  • Languages: English (Full professional), Spanish (Limited working), Portuguese (Native)
  • Certifications: Google Data Analytics Professional, Amazon Sponsored Ads
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